General terms and conditions
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
For Germany, the following applies: Consumers are acc. § 13 BGB any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to his commercial nor his independent professional activity.
The following applies: In the following conditions, „consumer“ means the „consumer“ within the meaning of the Consumer Protection Act (KSchG).
The following applies to Switzerland: In the following conditions, „consumer“ means the „consumer“ under Swiss law.
All the legal nonsense is described here in the you form. Has only with „persons“ and not with humans in common :-). Therefore, for the sake of simplicity, I have left it that way.
2. contracting party, conclusion of contract, correction options
The purchase contract is concluded with New Quality of Life, T o r b e n B e u t h i e n .
The presentation of the products in the online store does not constitute a legally binding offer, but a non-binding online catalog. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction tools provided and explained for this purpose in the order process. By clicking the order button, you place a binding order for the goods contained in the shopping cart. The confirmation of receipt of your order will be sent by e-mail immediately after sending the order.
We accept your offer within two days by:
- we submit a declaration of acceptance in a separate e-mail or
- if necessary, the payment transaction is carried out by our service provider or the selected payment service provider. The time of execution of the payment transaction depends on the selected payment method (see under „Payment“).
The relevant alternative depends on which of the enumerated events occurs first.
3. contract language, contract text storage
The language(s) available for the conclusion of the contract: German, English, Spanish
We save the text of the contract and send you the order data and our GTC in text form. The contract text is no longer accessible via the Internet for security reasons.
4. delivery conditions
In addition to the stated product prices may still be shipping costs. For more information about shipping costs, please refer to the offers.
We only deliver in the shipping route. A self-collection of the goods is unfortunately not possible.
In our store you can basically use the following payment methods:
When selecting the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
In order to pay the invoice amount through the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg („PayPal“), you must be registered with PayPal, legitimize yourself with your access data and confirm the payment order. The payment transaction is carried out by PayPal immediately after placing the order. Further information can be found in the ordering process.
PayPal can offer registered PayPal customers selected according to their own criteria further payment methods in the customer account. However, we have no influence on the offering of these modalities; other individually offered payment methods concern your legal relationship with PayPal. For more information, see your PayPal account.
Cash payment by letter
You send the amount of the order by cash by letter to the address:
Neue Lebensqualität Lager DE
Once the money is received, the order will be processed. You will receive the change in the package.
6. Retention of title
The goods remain our property until full payment. For customers domiciled in Switzerland, we are entitled to make a corresponding entry in the retention of title register.
7. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please complain about such defects to the delivery company as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or the transport insurance.
9. warranty and guarantees
8.1 Right to liability for defects
The statutory warranty law applies.
The following applies to consumers domiciled in Switzerland:
As soon as it is feasible in the normal course of business, they shall check the quality of the item received and, if defects arise for which the seller has to provide a guarantee, notify the seller immediately. If the consumer fails to do so, the purchased item shall be deemed to have been approved, unless there are defects that were not recognizable during the inspection carried out in accordance with the practice. If such defects occur later, the notification must be made immediately after discovery, otherwise the item shall also be deemed to have been approved in view of these defects.
Return the defective product to us with a description of the defect. You bear the transport costs incurred. We provide warranty by remedying defects. This is done at our discretion either by remedying the defect (rectification) or by delivering a defect-free item (replacement delivery). If the supplementary performance fails, you are entitled to withdraw from the contract. This does not apply in the case of insignificant defects. A right to price reduction is excluded.
8.2 Warranties and after-sales service
Information on any applicable additional guarantees and their exact conditions can be found in each case at the product and on special information pages in the online shop.
For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation
- in case of injury to life, body or health,
- in the case of intentional or grossly negligent breach of duty,
- in the case of warranty promises, if agreed, or
- as far as the scope of application of the Product Liability Act is opened.
In the event of violation of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on the observance of which the contractual partner may regularly rely,(cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is limited to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected.
Otherwise, claims for damages are excluded.
10. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS), which can be found here. We are not obliged or willing to participate in a dispute resolution procedure before a consumer arbitration board.