Cancellation policy & cancellation form

Right of WithdrawalRight of Withdrawal

Consumers have a 14-day right of withdrawal.

Cancellation

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you, or a third party designated by you (other than the carrier), took possession of the goods.

To exercise your right of withdrawal, you must notify us (Neue Lebensqualität Lager DE, Hauptstr. 1, 23619 Badendorf, Germany, ek@nlq24.de, Phone: 04514891143) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the attached model withdrawal form for this purpose, though this is not required. You may also exercise your right of withdrawal online at https://shop.nlq24.eu/de/vertrag-widerrufen/. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the notice of withdrawal as well as the date and time of its receipt. You may also fill out and submit the model withdrawal form or another unambiguous statement electronically on our website at https://shop.nlq24.eu/de/vertrag-widerrufen/. If you make use of this option, we will immediately send you (e.g., via email) a confirmation of receipt of such a withdrawal.

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (except for any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days of the date on which we receive notification of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse a refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the fourteen-day period. You bear the direct costs of returning the goods. You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary for testing the nature, properties and functioning of the goods.

Sample Withdrawal Form(If you wish to withdraw from the contract, please fill out this form and return it.)– To Neue Lebensqualität Lager DE, Hauptstr. 1, 23619 Badendorf, Germany, ek@nlq24.de– I/we (*) hereby cancel the contract I/we (*) entered into for the purchase of the following goods (*) from or the provision of the following service (*)– Ordered on (*)/received on (*)– Name of the consumer(s)– Address of the consumer(s)– Signature of the consumer(s) (only if submitted on paper)– Date (*) Delete what is inappropriate.

You may also use the attached sample cancellation form, although this is not required.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of revocation

If you withdraw from this contract, I shall reimburse you all payments I have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the offered, cheapest standard delivery), without undue delay and at the latest within fourteen days from the day on which I received the notification of the withdrawal from this contract. For this repayment, I will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you; in no case will I be charged any fees for this repayment. I can refuse to refund until I have received the goods back intact or until proof has been provided that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to me without delay and, in any case, no later than fourteen days from the date on which you notify me of your withdrawal from this contract. The deadline is met if the goods are shipped before the fourteen-day period expires. You are responsible for the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss of value is due to handling by you that is not necessary to check the nature, properties and functioning of the goods.

You can also view the online cancellation option here and, if applicable, select the contract and cancel it online if you have a saved order.

Contract Identification, e.g. order number *

Email *

Email (repeat) *

First name (optional)

Last name (optional)

Additional information (optional)

I want to select the items to cancel manually. (optional)

You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.

Confirm withdrawal

Sample withdrawal form (If you want to cancel the contract, please fill out this form and send it back.) –To: Neue Lebensqualität Lager DE Hauptstr. 1 23619 Badendorf Germany Mail: service@nlq24.de I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following Goods (*)/__________________________________________________________________________________________ or the provision of the following service:_______________________________________________ -Order number:___________ – Ordered on:_______________ /received on: _______________ – Name of the buyer – Address of the buyer –Date:__________ – Signature: ______________________________________ (only if notified on paper) (*) Delete what is inappropriate.

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